Terms of purchase (Pre-contractual notices)
The website www.energyclinic.com is owned by the company WELLNESS ISTRA d.o.o., Dubrovnik, Ćira Carića 3, OIB: 57749930933. (hereinafter the Seller)
All materials on the www.energyclinic.com website are the intellectual property of Wellness Istra d.o.o. and may only be used with the express permission of the copyright holder and the trademark and / or design right holder. Wellness Istra d.o.o. allows the use of the services and content of the website www.energyclinic.com as regulated by these Terms of Purchase.
These Terms of Purchase are part of the Seller’s obligation in accordance with the provisions of the Consumer Protection Act and allow the Buyer to be informed in a clear and understandable manner about the circumstances relevant to the conclusion, execution and termination of the contract before concluding a distance contract.
The term Seller refers to the company WELLNESS ISTRA d.o.o., OIB: 657749930933, MBS: 060380399, TEL: +385911840011, E: [email protected], W: www.energyclinic.com.
The term Buyer refers to natural and legal persons who order and pay for any product or service through the web store on the Seller’s website.
The seller acts on his own behalf through www.energyclinic.com.
The terms of purchase form an integral part of the contract concluded at a distance together with the specifications and prices of purchased products, and before confirming the order to purchase an individual product, the Buyer will be asked to accept them stating that he is familiar with and agrees with them. ) to be delivered to the Buyer as the content of an e-mail confirming that the contract has been concluded. The Seller reserves the right to change the conditions at any time, provided that these changes take effect after publication on the website of the Seller.
When the Buyer confirms and executes the order, the contract is concluded, and the Seller will immediately notify the Buyer by e-mail.
The prices displayed on the website www.energyclinic.com are expressed in kunas and informatively in euros. Prices in euros do not have to correspond to the exact exchange rate of the euro-kuna on the day of purchase. The cost of VAT is included in the price of the product. Product prices is include shipping costs.
Before confirming the order, the complete purchase price is stated, which includes products, delivery and VAT.
In the case of payment by e-banking and general payment slip, the costs of payment and / or interbank transaction are not included in the price.
For a valid conclusion of the contract, the Buyer must have full business capacity.
The customer is responsible for the completeness and truthfulness of the entered data.
Access to the website www.energyclinic.com may sometimes be unavailable due to works, maintenance or introduction of new content and in cases of unforeseen circumstances beyond the control of the Seller.
Basic characteristics of goods
Basic characteristics of the goods: the products are shown descriptively and in photographs, and the data on them are made on the basis of Energy Clinic documentation.
Photographs of products are illustrative in nature, and do not always and in all details correspond to the products that are the subject of the order. The seller especially emphasizes that the visual identity of the product shown in the photo does not have to match the appearance of the product in reality, especially considering the monitor settings on the customer’s computer, differences in color perception, etc. In the case of the above discrepancy about the lack of products.
Product data (product description, price, etc.) displayed on the website www.energyclinic.com are subject to “bugs”, irregularities in the operation of the application, typographical errors, etc. In case of obvious errors or inaccuracies in the product data displayed on www.energyclinic.com The seller reserves the right to terminate the contract unilaterally.
The subject of the order can only be products for which the order states that they are available and available. Due to the large number of orders sold simultaneously at www.energyclinic.com, product availability information may not be identical to stock status. If the ordered product is not available in the warehouse, the Seller will inform the Buyer as well as the deadline within which the product is available, and also offer the possibility of purchasing a similar alternative product from www.energyclinic.com available for delivery.
Costs of using means of remote communication
The seller does not incur any additional costs of means of remote communication.
Terms and conditions of payment and conditions and time of delivery of goods
Products are ordered by filling out an electronic form. The customer can order and purchase the product as a registered or unregistered user. The product is considered ordered when the customer goes through the entire ordering process.
In the case of payment by credit card, general payment and e-banking, the payment must be made no later than the deadline indicated in the e-mail confirming that the contract has been concluded.
In relation to credit card payments, the Seller points out that the card payment system is integrated on the site. After selecting the “Card” payment, the fields for entering card data will open. Card and owner information is not stored on the seller’s servers.
If the buyer does not receive notification that the contract was concluded after the completion of the ordering process, it is suggested to check:
In the event that payment is not made within the specified period, the Seller will act on the subsequent payment by delivery of purchased products, and if he can not make delivery for justified reasons, the contract will be unilaterally terminated and refunded.
If the payment is duly made and visible on the Seller’s account, the Seller will proceed with the delivery of the ordered products. The invoice for the order is delivered in the shipment together with the goods.
The ordered products are delivered on the territory of the Republic of Croatia and the EU. Delivery is made through available delivery services exclusively at the choice of the Seller.
|Delivery will follow no later than 15 working days from the visible payment on the Seller’s account. If it is impossible to deliver the selected product due to the fact that the product no longer exists, the Seller is obliged to immediately notify the Buyer, and the Buyer has the right to terminate the contract and request a refund or agree to a later delivery deadline. Refund The buyer can expect on his account within 3 to 5 working days. All ordered items will endeavor to be delivered in one package. If this is not possible due to the stock, the Seller reserves the right to deliver in several shipments.
All orders received on a business day will be processed on the same day,while orders received on Fridays after 12 noon are processed on Mondays. Orders received during Saturday and Sunday are also processed on Mondays. After the goods are handed over to the delivery service, the shipment number will be sent to the Customer’s e-mail address so that its status can be checked at the delivery service address. The seller is not able to influence the further speed of delivery and possible complications arising from the delivery service. For each shipment, the Buyer certifies and signs the delivery list upon receipt of the shipment.
Only the Buyer who has entered into the Distance Contract in the manner described above has the right, without giving reasons, to unilaterally terminate the contract within 14 days. The period of 14 days begins to run from the day when the goods that are the subject of the contract are handed over to the Buyer or a third party designated by the Buyer, who is not a carrier or supplier. If by one order the Buyer has ordered several pieces of goods to be delivered separately, the deadline starts from the day when the last piece or the last shipment of goods is handed over. If the Seller does not notify the Buyer of this right, the Buyer’s right to unilateral termination of the contract terminates within 12 months from the expiration of the termination period (12 months begins after the expiration of 14 days provided for regular termination in case of proper notice). If, on the other hand, the notice of the right to unilateral termination is submitted within 12 months, the right to unilateral termination shall cease upon the expiration of 14 days from the day when the Buyer receives that notice. The Buyer is obliged to inform the Seller before the expiration of the deadline for unilateral termination of its decision to terminate the contract through the Form for unilateral termination of the contract which is available HERE and which can be filled in electronically and sent to the e-mail address: [email protected] Acknowledgment of receipt of notice of unilateral termination of the contract, the Seller will provide, without delay, by e-mail.
The seller can also be notified via the online form available here. After completing and sending the form, the Buyer will receive an acknowledgment of receipt of the application by e-mail specified when completing the form. If the customer unilaterally terminates this Agreement, we will refund the money we received, including delivery costs, without delay, and no later than 14 days from the date of receipt of the decision to unilaterally terminate the contract. The costs of returning the goods are borne by the Buyer. The refund will be made in the same way as the payment. Refunds may be made after the goods have been returned or after proof has been provided that the goods have been sent back. The Buyer is obliged to return the goods immediately, and no later than within 14 days from the day of sending the decision on unilateral termination. The goods are returned by mail in a verifiable manner to the address Wellness Istra d.o.o., Ćira Carića 3, 20000 Dubrovnik . The buyer is responsible for any impairment of the goods resulting from the handling of goods, except that necessary to determine the nature, characteristics and functionality of goods. If the product is returned out of time, defective, with major damage or without parts and documentation, it is considered that the Buyer has not fulfilled its obligation to return the goods, and the Seller is not obliged to refund the funds paid.
The buyer is not entitled to unilateral termination of the contract if:
Prohibition of prepayment
It is prohibited to demand from the consumer any advance payment during the period for unilateral termination of the contract. The ban applies to any compensation, including payment, giving guarantees, reserving money in accounts, explicitly acknowledging debt, and so on.
This prohibition applies not only to payments to the merchant but also to third parties.
The notice of unilateral termination of the contract filled in by the consumer must contain:
Liability for material defects – Complaint
The seller is responsible for material defects of the items he sells on his website in accordance with the positive regulations of the Republic of Croatia, especially the Civil Obligations Act.
The ordered products are packaged in such a way that they are not damaged by the usual handling during transport.
In the event that the shipment is damaged during transport, and the damage is visible when picking up the shipment, we recommend that the Buyer does not pick up the shipment. In case of non-collection due to damage in transport, the Buyer must contact us as soon as possible to check the condition of the shipment and send a new one.
Upon receipt of the goods, the Buyer checks the correctness of the order, and is obliged to compare the received items with the invoice. If something is missing, he is obliged to immediately send a written complaint because subsequent complaints will not be accepted.
In the event of a visible lack of product when picking up the shipment, the Buyer is not obliged to pick up the delivered product, may refuse receipt, and does not bear the cost of delivery of such product. The buyer has the right to make a complaint in relation to material defects within the deadlines and for reasons prescribed by the provisions of the Civil Obligations Act. The buyer can send a written complaint or complaint to the e-mail [email protected] or by phone to the number +385911840011 or in writing to the address: Wellness Istra d.o.o., Ćira Carića 3, 20000 Dubrovnik, with the indication Complaint.
In order to determine as quickly as possible the specific order to which the Buyer has a complaint, the Buyer must state the order number, account number or his username.
The buyer has the right to a justified complaint and to return the goods in the following cases:
If the product has a hidden defect, which could not be detected by the usual inspection when taking over the product but after opening the product, the Customer has the right to unilaterally terminate the contract and refund, replace the product, eliminate the defect or reduce the price.
The seller will consider the complaint valid if the inspection of the product determines that it meets the conditions for the complaint in accordance with the Civil Obligations Act and the Consumer Protection Act. In this case, within 15 days of receiving a valid complaint, they will replace the product or refund the full amount paid upon termination of the contract. If, on the other hand, it finds that the complaint is not valid, ie if it rejects the complaint, it will notify the Buyer within 15 days from the day of receipt of the complaint.
In the event of a justified complaint, the cost of replacement with a new product is borne entirely by the Seller.
In the event that the Buyer decides to replace the correct product, the Seller will make a replacement if the product is undamaged, unused or in any other way not impaired. In that case, the Buyer shall bear the costs of returning and resending the goods.
Use of product descriptions and data:
Although we have taken every precaution to ensure that the information on the Energy Clinic website about the products is correct, sometimes the composition, amount of ingredients, nutritional value and allergens of the product may change. Therefore, before use, the customer must read the label, ie the product declaration. For questions or advice about any product, the customer can contact our Customer Communication Department via e-mail [email protected] or on the info phone +385911840011 on working days 8-16h.
Although product information is regularly updated, Wellness Istra d.o.o. is not responsible for incorrect information. This does not affect your legal rights.
Online dispute resolution:
By special regulations of the European Union, from 15.2.2016. EU-wide disputes over online shopping can be resolved through a platform that you can access HERE
This means that if you encounter a problem during an online purchase within the EU, you can submit your complaint at the link above.
The platform can be used by both consumers and traders, and complaints can be lodged in any of the 23 official EU languages.
Out-of-court settlement of consumer disputes
In the event of a dispute, we would like to inform you that you can initiate proceedings out of court by submitting a report to the bodies responsible for alternative resolution of consumer disputes operating in the Republic of Croatia (Chancery of the Croatian Chamber of Commerce and the conciliation center at Croatian Chamber of Commerce).
The contract concluded by the Buyer with the Seller is a one-time contract for the distance sale of products which is consumed by the delivery of goods and payment made by the Buyer, in the event that it is not terminated. These Terms of Purchase are an integral part of the contract.
Wellness Istra d.o.o., Ćira Carića 3, 20000, OIB: 57749930933, is a company operating on the Croatian market of wellness products. In our activity, we collect and process personal data of our customers and parties interested in our products, while respecting all relevant laws and regulations.
Customer Privacy Protection
Wellness Istra d.o.o. as a service provider of the Website www.energyclinic.com adheres to the applicable regulations in order to protect the privacy of its customers or users, and in particular the General Regulation on the protection of personal data of the EU. This document describes how the processing manager of Wellness Istra d.o.o. processes personal data.
Customers of the website www.energyclinic.com or recipients of notifications about products and promotions of Energy Clinic (hereinafter Users) are instructed to read all of the above to better understand what data Wellness Istra collects and processes, for what purpose, on what legal basis, with whom and why he shares them, what protective measures he implements, and what are your rights regarding access to personal data, correction and deletion, and your right to object.
Any Customer or User who has any questions regarding personal data can send an e-mail to [email protected]
What type of personal data is collected and processed by Wellness Istra via the website www.energyclinic.com?
When registering a Buyer on the website www.energyclinic.com, Wellness Istra will ask the future Buyer to provide certain personal data such as name, address and postal code, e-mail address, telephone number, date of birth (optional), username and password.
After a person registers for the Customer, he has the opportunity to access a profile that also allows access to the Loyalty Program of the Energy Clinic Club, which is in no way binding. When registering, Wellness Istra will ask the Buyer for certain personal data: name and surname, address, city and postal code, telephone number (optional), mobile phone number, date of birth and gender. The customer confirms that he agrees to the processing of personal data by clicking on the login button.
When registering a person for the User who receives notifications about products and promotions on the website www.energyclinic.com, Wellness Istra will ask the future User to enter personal data, namely: name (optional) and e-mail address.
Providing personal data is the decision of the Buyer or the User. If the Buyer or the User does not provide the required mandatory information for a certain activity that requires them, he will not be allowed to engage in such activity, because without this information the activity will not be technically feasible.
In addition to this information, we automatically collect data from your computer, which may include an IP address, and there are situations where we automatically collect other types of data such as the date and time of access to www.energyclinic.com, hardware, software or Internet information. the browser you are using, as well as your computer’s operating system, application version and language settings.
We may also collect information about clicks and pages displayed to you. Wellness Istra recommends Customers to take care of their login password for the user account of the website www.energyclinic.com. When choosing a character combination for a password, we recommend combining uppercase and lowercase letters and numbers, at least six characters long. We recommend changing the password periodically (once a year).
For what purpose does Wellness Istra collect and process personal data?
Wellness Istra collects and processes the personal data of the Buyer of the website www.energyclinic.com in order to conduct a secure authentication of customers accessing the website and the implementation of contracts for the purchase of goods or services, delivery of goods to the Buyer, communication with the Buyer, possible legal proceedings. , and we partly apply automated data processing processes in order to improve technical processes and adapt to the habits and needs of customers. Wellness Istra collects and processes personal data of Customers registered in the Customer profile of the website www.energyclinic.com, ie the profile of the Energy Clinic Club for the purpose of creating personalized content through automated data processing processes.
Wellness Istra collects and processes personal data of the User of the notification of products and opportunities for the purpose of sending notifications, invitations to participate in contests via e-mail, social networks or other communication channels to which the Customer has previously applied, any legal proceedings related to the realization contract, in order to create a user profile with the aim of receiving individual information, market research and improving the efficiency and quality of our services. Wellness Istra does not collect data on children. If we are satisfied that such data has been transferred to us without the consent of the parents or guardians of children under the age of 16, we will remove it without delay. Minors under the age of 16 may not use the Website www.energyclinic.com. No part of the Website www.energyclinic.com is designed to attract anyone under the age of 16.
Legal basis for personal data processing
With which recipients does Wellness Istra share personal data?
Wellness Istra will not share the personal data of the Buyer or the User with other parties, except in cases when the positive regulations require it, as follows:
Processing of personal data in the process of credit and debit card payments
Wellness Istra at the time of payment on the website www.energyclinic.com, as a condition of payment for products and services by credit or debit cards requires the consent of the Buyer to activate the payment process through the company Corvus INFO d.o.o. Zagreb, Buzinski prilaz 10, card processing and billing service provider and contractual partner Wellness Istra and executor of personal data processing. For this purpose, the personal data of the Customer (name and surname, address, card data) are temporarily stored at Corvus INFO d.o.o. compliant with PCI DSS certification, the highest level of protection and storage of confidential data. The customer activates the process of card processing and payment by confirming (clicking) on the “pay” link.
Wellness Istra does not at any time dispose of, collect or process personal data entered for the purpose of processing and payment of cards. Customers are instructed to be informed about the processing of personal data by Corvus INFO d.o.o. on the website where the payment process takes place. Personal data stored with Corvus INFO d.o.o. they are deleted immediately after the card processing and billing process is completed, except for the “Buy Now” option.
The “Buy Now” option is an option in which the Customer gives special consent by “clicking” on the specially marked “Remember my data” field, thus agreeing to activate this option which allows him not to enter his data every time he buys, but with his consent. INFO doo The Customer has the option to delete the stored data in this “Buy Now” option at any time by clicking on the “Bin” icon next to the encrypted card number on the Payments page, after which the saved data will be deleted and the Customer will re-enter the data. Wellness Istra informs the Buyer regarding the above consent to “Buy Now” that Corvus INFO d.o.o. does not store the security code (CVV) from the (debit, credit) card of the Customer. CVV is a three-digit or four-digit number that the Customer enters separately during the card payment process. This number will continue to be entered by the Buyer as an additional security check. Wellness Istra d.o.o. therefore warns the Buyer to take care of the data stated on the card so that this data would not be available to third parties and so as not to be misused.
The period in which personal data will be stored
Wellness Istra stores personal data of registered Customers of the website www.energyclinic.com for the period until the purpose of processing is achieved, ie until the moment when the registration is active and six months after the termination of the Customer’s registration in which period any complaints from the previous period will be resolved. Wellness Istra stores the personal data of registered Users of the recipient of notifications about products and opportunities for the period while the purpose of processing is being achieved, which is the period until the moment when the registration is active.
Access and correction of personal data
The Customer and the User at any time have the opportunity to access their personal data by registering on the site and by accessing the “profile” where the Customer can revise their personal data shared on the site www.energyclinic.com. The Buyer and the User may request and receive from Wellness Istra complete information about the personal data stored, as well as their correction by sending an e-mail to the e-mail address of the Personal Data Protection Officer: [email protected]
Deletion of personal data (right to forget)
The Buyer and the User have the right to request the deletion of personal data at any time. The customer can do this by requesting the e-mail address of the personal data protection officer and the data will be deleted within thirty days. Data on purchases through the web shop remain stored in the invoice for the purchase in question in accordance with other legal obligations. The user has the option of submitting a request for deletion in each notification received from Wellness Istra by e-mail or can send an e-mail to the e-mail address of personal data protection officer [email protected] stating that his personal data is deleted. In accordance with the relevant regulations, Wellness Istra has appointed a Personal Data Protection Officer who you can contact regarding all issues related to the processing of your personal data or the exercise of your rights to personal data protection. Contact [email protected], phone +385911840011.
The right to object
If, despite all the measures taken for the protection of personal data, you believe that you have grounds for objection, please contact the e-mail address of the personal data protection officer [email protected] You also have the right to report to the supervisory body of the Personal Data Protection Agency.
Security measures for personal data protection
The collected data is in electronic form and protected by an SSL certificate that encrypts the data and thus ensures that communication between the computer of the Customer or the User and the site www.energyclinic.com takes place via a secure protocol. Data protection Wellness Istra takes it seriously and takes various precautions to protect personal data. Unfortunately, no data transmission over the Internet, or any wireless network, can be 100% secure. As a consequence, although Wellness Istra implements reasonable data protection safeguards, it cannot guarantee the protection of any information transmitted to or from the website www.energyclinic.com and is not responsible for the actions of any third party that receives such information. Wellness Istra can choose to store personal data with service providers within the EU and only exceptionally outside the EU. It will only do so if there is a European Commission decision on adequacy for that country and if a guarantee and compliance with binding personal data protection regulations has been agreed.
Rules for handling “cookies”
What is a cookie?
A cookie is information stored on your computer by a website you visit. It usually saves your preferences and settings for the web page, such as your preferred language or address. Later, when you open the same web page again, the web browser sends back the cookies that belong to that page. This allows the page to display personalized information.
Cookies can store a wide range of information, including personal information (such as personal name or email address). However, this information can only be saved if it is explicitly enabled because web pages cannot access information that you did not give them and cannot access other files on your computer. The default cookie storage and sending activities are not visible to users. However, you can change your Internet browser settings by choosing whether to approve or reject requests to save cookies, and then automatically delete saved cookies and other settings when you close your Internet browser.
How do I adjust my cookie settings?
By editing cookie settings, you decide whether to allow them to be stored on your computer. Management and adjustment of cookie settings can be done in a web browser. For information on cookie settings, click on the name of the internet browser you are using. Some settings may also depend on the device you use to access the Internet.
Microsoft Internet Explorer
Safari – iOS / Mac
If you disable cookies, you will not be able to use some of the functionality on the website www.energyclinic.com.
What are temporary cookies?
Temporary cookies or session cookies are removed from your computer when you close your Internet browser. They use them to store temporary information, such as items in the shopping cart.
What are persistent cookies?
Persistent or saved cookies remain on your computer after you close your Internet browser. With them, websites store information, such as a login username and password, so you don’t have to log in every time you visit a particular site. Persistent cookies will stay on your computer for days, months, and some even years.
What are first party cookies?
First-party cookies come from the website you are viewing, and can be temporary or permanent. They can be used by websites to store data that they will use again the next time they visit that website.
What are third-party cookies?
Third-party cookies come from the content of other websites, such as advertisements, that are located on the website you are currently viewing. With these cookies, websites can track internet usage for marketing purposes.
What cookies does www.energyclinic.com use and why?
Session cookies – these are temporary cookies that expire (are automatically deleted) when you close your internet browser. We use them to provide access to content and enable things you can do when you log in with your information at www.energyclinic.com.
Persistent cookies – usually have an expiration date far in the future and will remain in your browser until they expire, or until you delete them manually. www.energyclinic.com uses persistent cookies for functionalities such as “remembering” that a user is logged in to the site, which makes it easier for you as a registered user to use www.energyclinic.com. We also use persistent cookies to better understand user habits and accordingly improve the site according to user usage patterns. This information is anonymous – we do not see individual user data.
Does www.energyclinic.com have third-party cookies?
We use several external services that store limited cookies for the user. These cookies are set for the normal functioning of certain features that make it easier for users to access the content as well as share it with other Internet services.
Users can log in and register through their own accounts from the social networks Facebook, Twitter and Youtube. Also sharing ads on these social networks sets cookies.
Measurement of attendance
If you want to prevent the specified service from storing “cookies” for you, you can do so here.
PAYMENT AND DELIVERY
In order to be more efficient together, we suggest a few things that will facilitate the whole process and enable greater speed, but also security of delivery:
Unregistered users choose the method of payment after entering the delivery details, and registered and logged in in one step. Upon successful order, we will send you a confirmation email with all the details.
The card payment system is integrated on the site. After selecting the “Card” payment, it will open the fields for entering card data. We charge your card at the time of sending the goods. In this way we leave the possibility of replacing the item in case of unavailability of a product.
You can also pay in installments with Diners and Premium Visa cards. Choose the number of installments, from two to six. The costs will be calculated according to your choice, and your card will be charged successively each month, according to the number of selected installments. The minimum amount for installment payment is HRK 400.
The purchase was made after successful card authorization. If the system refuses to authorize card payments, choose one of the alternative payment methods. We do not have information on the causes of card rejection, they can be technical or business in nature.
We deliver the invoice for the order in the shipment together with the goods.
We deliver goods exclusively to the territory of the Republic of Croatia and the EU.
Deliveries within Croatia travel 3 to 7 working days. Deliveries within the EU travel from 5 to 10 working days.
NOTE: for accurate information on deliveries to islands and smaller places, please contact the free Energy Clinic info phone +385911840011 on weekdays from 8 am to 4 pm.
Republic of Croatia:
After we hand over the goods to the delivery service, we will send you the shipment number to your email address so that you can check its status at the delivery service address. Unfortunately, we are not able to influence the further speed of delivery and possible complications related to the delivery itself caused by the delivery service.
For each shipment, the recipient certifies and signs the delivery list upon receipt of the shipment. Pursuant to the provisions of the Civil Obligations Act, the certification of the delivery list by the consignee considers that the consignment was delivered in undamaged condition and after that the carrier is released from any subsequent liability.
If the recipient does not exist at the specified address or the address is unknown, the delivery service will try to contact the recipient to agree on the exact time and possibly another delivery address. In case of impossibility of delivery, the shipment is returned to us.
We undertake to deliver your order on time, if you have filled in your information completely accurately and truthfully.